How to Write an FAQ

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Most companies and organisations have an FAQ page these days. What should be a chance to address Frequently Asked Questions often turns into a telling display of the values the company or organisation holds. A lot can be gleaned from the FAQ, and not just opening times and how many health code violations they have accumulated.

Recently I was looking for local martial arts facilities and came across an FAQ page that painted the organisation in a bad light. This isn’t the only poorly written FAQ I’ve come across, but I’ll use some quotes from it as an example.

What you don’t include says as much as what you do include.

FAQs are meant to be about sharing information. Hey, we’re a friendly organisation, just letting you know a bit more about us. So when you avoid sharing information you come across as deceptive as a used car salesman, or as useless as a Scottish underwear store.

How much does training cost?
We do not have contracts or direct debit arrangements; you simply pay the fees to your Branch Instructor at the beginning of each calendar month. You do not pay any fees for months in which you do not train. Our monthly training fees are probably the lowest on average for any mainstream martial art school in Australia.

So, those fees would be how much again?

By not actually including the pricing people can only assume that the fees are ridiculously high, or that they want you to sign over your soul as payment. At least they don’t straight up ask for your firstborn.

Obviously the answer was intended to convey that the fees were competitive to similar services, and that they have easy payment options. They probably didn’t include the pricing because it probably varies by dojo and class sizes. But by not putting these competitive prices in the FAQ it gives the impression that a guy with a curled up moustache will con you into signing up to a ski resort timeshare, while also pressuring you to join up and pay exorbitant fees.

Lesson: be transparent.

What you do say says a lot about you.

If you are a relaxed organisation or business you might include some joke Q&As. If you are friendly you might include some oversharing information to appear personable – or possibly unhinged if you go too far. If you are a jerk then you won’t be able to help yourself.

Can I compete in tournaments?
No. [Our martial art] is a traditional martial art, not a martial sport. We train to perfect technique for real self-defence applications, not for point-scoring or competitions. We believe that, as opposed to the sports approach, the traditional art approach builds physically stronger and more mentally confident practitioners.

So, other martial arts suck?

Nothing makes you sound like a prat more than belittling others…

I’m doing this to help. Not to be a prat. Honest.

Obviously you want to promote your organisation or business, and obviously you think your organisation or business is better than others. But there are ways to do that without walking over to the competitor’s place and taking a dump in the middle of the floor.

This answer could have been phrased in many ways. They could have suggested that their martial art is a good base for moving onto sports applications, perhaps name drop some members who have done that. They could have just left the answer at stating the two are quite different styles of the same martial art, and they focus on the self-defence style. Instead they couldn’t help but stick the boot in and suggest the other styles are crap.

Lesson: don’t be a dick.

How you say something says a lot about you.

There are several ways to say the same thing. There are several ways to skin a cat. If you decide to skin that cat by starting from the tail down, it says one thing, whilst starting once the cat is dead says something else. What the hell did that cat ever do to you anyway?

Can I cross-train in other martial arts?
No. [Our martial art] is a traditional martial art, so all members are expected to show the traditional loyalty to a single master instructor… Bear in mind that our general philosophy is that it is better to learn one art, and learn it extremely well, than to learn several arts to a lower level.

So, I should phone you before I make any decisions? Do I pledge my fealty in writing or by polishing your shoes with my tongue?

What was obviously meant to be a diplomatic answer about the rise of mixed martial arts (MMA) and people learning multiple skills, comes off as a decree about slavishly devoting your soul to this martial art and the master. How dare you be unfaithful!

The mindset of telling someone what they can and can’t do in the hours they don’t spend at this dojo is that of a manipulative bully. You will obey. You will conform. And we’re doing it for your benefit, so you will take our abuse and love us for it. You kinda expect them to have a lesson listed on how to be abusive to your spouse or partner somewhere else on the website.

They could have stated that most students don’t cross train. They could have paraphrased some Liam Neeson, ‘You will learn a particular set of skills. Skills you will acquire over years of dedicated training. Skills that will make you awesome at breaking boards.’ Instead they showed themselves to be exactly the sort of people you don’t want to learn martial arts from.

Lesson: don’t be a dick.

Hope that helps.

Answers to one of those list thingies

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Angela at Books and Opinions posted one of those lists where you are meant to pick either/or. In true Tyson Adams fashion – which has suddenly grown to referring to myself in the third person – I’m going to ruin the list with my answers.

1) Paper or Digital?

Both. They’re both books. I like books. And repeating words.

2) Romance or Sci-Fi?

I love science, so sci-fi.

3) History or Current Events?

I remember back when history was current events.

4) Hercule Poirot or Sherlock Holmes?

Sherlock Holmes because he likes music, logic, and drugs. Lots of drugs.

5) Twilight or Hunger Games?

Blade or Battle Royale? Have to say Blade.

6) Jane Eyre or Anna Karenina?

I’ve ignored both equally.

7) Harry Potter or Narnia?

Living in a cupboard or travelling through one: tough choice. Have to go to the sorting hat for this one.

8) History or Biography?

To be honest, not a fan of either. Especially if it is the history of a sport or biography of a sportsperson. Or the history of biographies.

9) Stand Alone story or Series?

Series has the advantage of telling a story over many books. Stand alone has the advantage that the story isn’t dragged out over many books. There’s a lot to be said for both.

10) Dante or Tolstoy?

Dante has far more literary nerd cred for those trying to impress people on the bus/train.

11) Sauron or Jadis the White Witch?

Jadis hands down. Sauron isn’t even in the same race. He’s like the annoying sidekick.

12) The Hardy Boys or Nancy Drew?

The Hardy Boys and their jalopy, overt racism, and old-timey values.

Can you recommend more authors like Dan Brown?

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I adore reading. I read very often, my bare minimum being 4 books a week. But ever since I read ‘The Da Vinci Code’ by Dan Brown, I do not feel satisfied with any book I read. I am hungry for more yet no book seems to satisfy me. What books could satisfy me?

Can I recommend more authors like Dan Brown? Hopefully not. In the Pantheon of thrillers authors, Dan Brown sits proudly atop a pile of money that is only rivalled by James Paterson. They are both great at getting people to read their books, for a reason that is unclear to me.

I have a love-hate relationship with Dan Brown. Dan writes very entertaining novels that are well paced with interesting plots. But he also manages to bash readers over the head with plot points and squeeze in a lot of useless exposition. At times you honestly think he is just bashing at the keyboard like a drunk monkey taking dictation. Personally, I think that Steve Berry and James Rollins, who write a similar genre of thriller, are far better authors. If you haven’t read them already, I’d recommend anything they have written to sate your Brown problem.

There are other authors who dabble in that same genre of thriller who are worth mentioning. I’m a huge fan of Matthew Reilly, who writes insanely fast-paced novels that are great fun. His Jack West Jr series have similar “find the artefact to save the world” McGuffin adventures and has a new instalment in the series coming out in September (2016). Andy McDermott also writes fast-paced Artefact McGuffin Adventures* which are also humorous in parts.

A tool that might help is the Literature Map. While it doesn’t have every author, it does link them together and give you some good ideas. Or they might lead you astray.

This post originally appeared on Quora.

*I think that should be the official classification for this sub-genre of thriller.

See also:
http://bookwag.com/2013/05/like-dan-brown-then-you-will-love-these-seven-authors/

Language expert take on Dan Brown novels: “A renowned male expert at something dies a hideous death and straight away a renowned expert at something quite different gets a surprise call and has to take an unexpected plane flight and then face some 36 hours of astoundingly dangerous and exhausting adventures involving a good-looking (and of course expert) member of the opposite sex and when the two of them finally get access to a double bed she disrobes and tells him mischievously (almost minatorily) to prepare himself for strenuous sex. Where are we?” And another.

What does the Australian term “sheila” mean?

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The term sheila means you have strayed far from the path of modern Australian society and have found yourself in the backwaters of the outback. In these dark hollows near stringy-bark trees and billabongs you will find yourself at risk of flamin’ Alf Stewart.

It is generally recommended that you quickly reverse the ute back up that dusty track winding back, turn at Gundagai, and head straight for the nearest inner city cafe, preferably one in Melbourne. The main thing is to pay lots of money for coffee and sit near people wearing corduroy pants or cyclists clad in lycra bodysuits. If the cafe does regular poetry readings, more the better.

Remember, once you have escaped the outback of Australia do not use any of the language you heard on your travels. Referring to a woman as a sheila, or an old person as codger, is likely to see you arrested for stoning the crows.

This post originally appeared on Quora.

Why did Australia abolish the White Australia Policy?

The White Australia Policy was a fantastic piece of legislation that was brought in just after Australia’s federation in 1901. Back then it was popular to think that Aboriginals didn’t exist, or weren’t worthy of acknowledgement, and women were still a year away from full voting rights nationwide. Great time to be alive.

After the second world war – commonly referred to as WW2 and the go-to source of movie badguys (Nazis: hate those guys) for the next 50 years – the Menzies and Holt governments started rolling back pieces of the legislation. In 1975 Gough signed in the Racial Discrimination Act to stop any further problems. Totally worked.

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After the war there was a lot of people wanting to immigrate, preferably to countries that hadn’t been turned into massive craters by years of bombing. There were also a lot of ex-servicemen who were stationed overseas and had discovered the local non-white women. They’d also made friends with non-white people in general. Suddenly there were Aussies who wanted their non-white wives, friends, and associated families to come to Australia. In 1949 Harold Holt allowed Japanese war brides into the country. Ten years later legislation was passed so that they were able to be sponsored for citizenship. Holt later introduced the Migration Act in 1966, effectively dismantling the White Australia Policy. Holt was so pleased he went swimming a year later, he’s due back any day now.

So what ended the White Australia Policy was the military in action.

This post originally appeared on Quora.

Update: this article has some further details.

If a charismatic Aboriginal Australian with an attractive political agenda ran for office, would he ever get elected as Prime Minister?

Sure why not. We’ve elected people who can’t swim, people whose claim to fame was drinking beer fast, and people who think it is appropriate to wear these in public:

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So it isn’t unreasonable to think that there are better qualified people who could rise to the top despite our casual racism. We still can’t get sexism right, but we managed to have a female Prime Minister.

It should be pointed out that while Australia has a proud history of treating Aboriginals like fauna, Indigenous Australians have been elected to state and federal seats. The big problem would be getting the support of one of the major parties to be leader, and that major party holding the balance of power.

I notice that the question implies Aussies elect the Prime Minister directly. We’re not silly here in Australia. The last thing you want in a democracy is the people getting to decide important decisions like who is preselected to run for a political seat, how their elected representative should represent them, or who is Prime Minister. Best to keep these decisions out of the hands of the people they impact and make sure only the political insiders get to make those calls.

Our Prime Minister is the leader of the political party that holds the balance of power. Thus, the party decides who is Prime Minister, and is not directly elected. For an Indigenous Aussie to become leader of the party would be no small feat, and they’d have to watch out for knives to the back.

Hopefully we will see an Indigenous Australian Prime Minister. Hell, they might even be non-male just to shake things up a bit. Just hard to tell how many old white guys we’ll see before that happens.

This post originally appeared on Quora.

If there was only one piece of equipment you could have in your gym, what would it be and why?

It’s great to see that when asked what one piece of equipment people would have that they would equip a full gym. I’d love to do that too, but I’ll answer the question by naming one piece of equipment.

Of course, the one piece of equipment for me is not the same one piece that someone else would want, nor would it be what a younger or older version of me would want. A younger version of me would have vastly different needs than me now, and we’d both have much different requirements than the older version, whose idea of a workout would be shuffling from the lounge to the dinner queue at the retirement home.

Gymnastic rings

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Right now my ideal piece of gym equipment would be a set of gymnastic rings. Not only can you train most of your body with them, but you get to look really cool doing exercises on them.

Alternative: Chinup bar

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This is an alternative to the gymnastic rings if for some reason I couldn’t afford the rings at the current exorbitant prices. Again, you can train most of your body with a chinup bar (dips, chins, levers, muscleups, hammy curls, etc), plus all the cool kids on Youtube are doing bar training these days.

Younger me

Barbell set

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Yeah, I know, a set is not a single piece of equipment. A barbell on its own isn’t much use without a bunch of weight plates, but at least I’m not listing barbell, plates, rack, and bench. A decent olympic barbell with a set of weights would cover just about everything you could think of. Ideally you’d have a solid floor (or lifting platform) to lift on with quality bumper plates so that clean & jerk and snatches are in the lifting program. But even a standard barbell – which is what I had when I first started training – can be decent.

Alternative: Sandbag or Keg

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Before barbells were a thing, people lifted anything that was around: rocks, trees, bulls. The problem with those sorts of objects is that they are set weights, so progressive training is hard to accomplish, unless you start with a bull calf. So a rock might be a challenge now, but not after a few months or years of training. Sandbags and Kegs can be adjusted in weight and can be utilised for most exercises you would use a barbell for. Plus it sounds really hardcore.

Older me

Pilates sled machine thingy

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Let’s face it, older me will probably be happy to not have arthritis in every joint, so the idea of doing muscle-ups, deadlifts, and that thing with the kettle-bell that looks like you’re trying to hump someone whilst throwing something in the air, is not particularly plausible at 70. As lame as this sort of workout would be for a fit and healthy younger person, it would cover all the muscles for the older more decrepit version of me.

Alternative: Comfy bed

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Let’s be realistic, older me is probably going to be popping viagra and taking full advantage of all the facilities the nursing home has to offer. The bed will probably keep me in great shape to my dying days.

This post original appeared on Quora.

Totally Cereal

It only feels like three weeks ago when I last posted about Quora being Super Cereal about answers on its site. Now they are Totally Cereal!

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Less than 9 hours after I posted an answer on why not everyone buys into the Crossfit cult, my answer was flagged as breaching policy. In that short window of time the post managed to become the second most viewed and third most upvoted despite being the newest answer. I mean, how dare someone criticise Crossfit, like every other answer given. How dare they use images to enhance the points being made, a common practice on the site. And once again, how dare anyone not answer the question without being completely cereal.

My working hypothesis is that my two banned answers were flagged as a result of being a trending answer. That meant the answers raised the ire of the Totally Cereal members. Quick, hit the complaint button and troll through to find something to make sure no-one else is ever offended. This will remain only a hypothesis, as I think it wouldn’t be appropriate to find other answers to flag that use images in their answers as I have done, as a means to test the system. I’d need to find other answers that were a mix of Super Cereal and Non-Cereal answers, as well as highlighted (trending) and random answers, to round out the testing.

Either way, check out my Totally Cereal answer on why not everyone wants to compete in the Washed Up Loser Olympics until they herniate their spines.

Why do people choose to NOT do Crossfit?

Crossfit is terrific, as long as you hate good technique, want a massive injury, and feel the need to strut around without a shirt on (guys) or in booty shorts (girls and guys).
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I’ve been lifting long enough to remember when WODs were called circuit classes, so when a new fad comes along it is a little easier to maintain some perspective. Others have already highlighted some issues that I agree with, I’ll cover some of my own reasons.

Form

The idea that high intensity and high skill exercises are done for high reps is stupid. Nothing says broken back like skill breakdown.

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So much for those gainz.

The video below is of the head of Crossfit programming, Dave Castro, doing a deadlift. It is laughably bad, but in the community this video is seen as hardcore rather than stupid.

I’m all for intensity and pushing yourself to new highs, but Crossfit all too often encourages people to utilise bad form or techniques like kipping to complete a workout. That is not smart.

It’s a bit of a cult

How can you tell if someone does Crossfit? Don’t worry, they’ll tell you.

If someone is a Vegan Crossfitter, what do they tell you about first?

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Regular exercisers are bad enough, but Crossfitters take it to the next level. It’s great that people are enthused about getting fit, strong, and healthy, but there is a difference between encouragement and community and drinking Kool-aid.

Lack of progression/Too much variety

If you want to get good at something you need to practice it regularly. Crossfit throws that rule out the window and encourages a randomness to the programming that guarantees you get good at exercising but not at any of the exercises. Even the top level Crossfit athletes train specificity into their programs and then practice events (WODs).

main-qimg-fd267f787804e167a217137ddc66b93eBad exercises or good exercises done badly

Let me just ask what this is meant to be and whether they have a surgeon on standby:

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There is video of this event at the Crossfit games. I was cringing the entire way through. There were some athletes that managed to keep a relatively neutral spine throughout, but that sacrificed them speed and reps. Events are done for speed and reps….

Others have already mentioned the high rep clean and jerks, snatches, kipping pullups and muscleups, but that only scratches the surface. Even handstand pushups are done with kipping. Overhead presses are often turned into push-presses. Instead of doing a solid set of 10 reps on a pullup they insist that people do 30… and do several rounds of that with other exercises in between. It’s like someone looked up what the most reps ever done in one clean set for an exercise was and that became the WOD number. Take the kipping like a fish flapping around on a boat deck out and they wouldn’t get half the reps, let alone rounds.

Paleo

If the WOD is Crossfit’s cult program, then paleo is their cult diet. If you thought that kipping pullups were dumb, then you want to look away from the paleo diet. Not only is paleo largely ignorant of what our Palaeolithic ancestors ate, it also likes to pretend agriculture is bad. Without agriculture there would be no society, no gyms, no Crossfit, no people bragging about Crossfit…. Wait, I take it back, agriculture might be the root of all evil.

Actual dietary experts have nothing but disdain for the cult diet of paleo.

That all said, Crossfit isn’t all bad. Since they came along the fitness industry has had to try for the same level of appeal to appease the former cult members and those who can’t afford Box fees. I can walk into most gyms and find a lifting platform, something that was a rarity just a decade ago. I can actually buy weightlifting shoes without mail-order. And no one looks at me funny when I do muscleups anymore. Let’s just hope people don’t assume I’m a Crossfitter and are avoiding talking to me.

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I’m no longer going to bother with Quora and will gradually migrate my answers there to this site. Click this tag to see them.

Why do Australians have some of the longest lifespans despite their level of obesity according to recent statistics?

Aussies have discovered the fountain of youth in the heart of the outback. From a very rare location in the heart of the Gibson Desert flows a natural spring that wells up from deep within the Earth’s mantle. This spring has regenerative properties that helps with many common diseases and ailments. main-qimg-2b7f1abebe8e2dee09a80d82c3d879f4

This spring water is used to brew beverages that are part of the Aussie staple diet. As a result, the increases in food abundance and greater sedentary lifestyles of the populous have not resulted in the normal health impacts due to obesity. So if you see any of these three beverages in your country, it is worth buying them in bulk in order to ward off disease.

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Of course, it could just be that life expectancy has been growing in first world nations due to improved health care (child mortality, vaccinations, disease treatment, etc) and that steady increase hasn’t been impacted by the relatively recent surge in obesity rates. I.e. too soon to have obesity impacting life expectancy.

Originally published on Quora.

Do people in Australia ride kangaroos?

 

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Yes and no.

Like most advanced countries, Australia has moved past antiquated methods of travel. Just as you don’t see horses and carts in major cities anymore, Aussies have moved away from riding kangaroos in much the same way. Let’s face it, kangaroos are smelly, need to eat lots of food, and are dangerous with a nasty kick – kinda like horses when you think about it. Cars really are much nicer to commute to work in.

But just like horses, there are diehard kangaroo riding enthusiasts who haven’t figured out that cars are so much better. As such there are riding schools, such as Alex Hayek’s Kangaroo Riding School, and clubs for people to learn to ride. Some children do prefer to ride kangaroos instead of bikes to school, but that is becoming less common with the advent of helicopter parents.

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The sad thing about kangaroo riding is that it isn’t as popular as horse riding in Australia, despite kangaroos resulting in less deaths each year than horses. So it will be interesting to see if this proud tradition is continued in future generations.

Originally published on Quora and Medium.

Ladies and Gentlemen, Stephen King

I’ve just finished reading Carrie so Stephen King is inhabiting my brain. A friend posted a Pink Floyd video (Learning to Fly) and for some reason the video below was one of the suggested “view this next” videos. It’s hard to see the link between a Stephen King lecture and a Pink Floyd live performance, perhaps the members of Pink Floyd were terrorised by a monster clown in their youth.

Regardless, this lecture from Stephen King covers a range of topics in a Q&A format. The most important part is his opinion on the phenomenons of Twilight and 50 Shades of Grey. Don’t fast forward to 48:20 for his Twilight and 50 Shades of Shit comments.